Hi Matt,
I have received the new kit and it is installed and working. Thank you so much for standing by your product. It is rare to experience this level of customer service anywhere. If there is a place I can provide positive reference feedback, please let me know.
We will be moving in late 2024. If you are still selling, I will he a repeat customer. I will also pass the word among my network.
I wish you and your family a gappy holiday.
Kind regards. Roger
The odor is gone matt, thank you!
I buy 35 a month from Matt, solid seller and product.
Message: RE: Order Number: #00625 (placed on November 3, 2019 The LED on the power supply turns red for a second when plugged in. It goes dark and no lights show after that. It worked fine with green LED since installed in 2019 until I noticed it off a week ago.
On Tue, Nov 22, 2022, 4:52 PM <1mray5000@gmail.com data-preserve-html-node="true"> wrote: I will send you a new power supply tomorrow morning Jim.
I installed the new power supply and the green light is back on. Thank you again for the excellent service. It's sadly rare these days.
Licensed plumber in Michigan City here. Our company has never had any issues with this product in the 3 years of dealing with Matt therefore I can recommend it.
I purchased this product 3 months ago and am pleased I know that the rod was my odor problem. I was more concerned about replacing my tanks in my home sicne I have 2 of them. 2.2 volts 2.8 and settled around 2.6 on an ao smith 40 gallon gas tank on installation. Great product Matt.
Hi Matt,
First, I need to thank you for your clear explanation of powered anodes on www.waterodor.com
My system has been corroding anodes rapidly. In fact, the manufacturer of the tank supplied a replacement under warranty after the aluminum anode rod corroded so badly, in only 18 months, that it swelled and could not be removed.
On the replacement tank, I first tried switching to a magnesium anode (because the plumbers said they don't swell) before finding your site. Our water is quite hard, so I didn't expect that the Mg anode would last long. Indeed, when I removed the magnesium anode after only 10 days to replace it with your powered anode, the rod was already showing obvious signs of corrosion.
The powered anode installation was straightforward. However, I did install the insulating washer incorrectly at first. It would be nice if the power supply LED blinked red when the output is shorted, rather than remaining off. Five minutes of head scratching revealed my mistake.
Now the the system is operating: The voltage between the anode and the tank is 2.9V. I also observed the current flowing through the anode varying between 25mA and 32mA. Is this roughly what you'd expect voltage and current to be in a 20gallon stainless tank with hard water?
(the unit is an HTP's RGH20-100F https://www.htproducts.com/RGH75100.html with a re-circulation loop through an Apollo air handler manufactured in 1999 )
I've attached a couple photos of my installation.
My initial impressions of the this powered anode are really good. You obviously put a lot of thought into designing this.
However, I almost shied away from purchasing due to the number of spelling and grammatical errors on the website. In the end the quality of the content won me over. Here's a partial list of the errs I found:
A Powered Anode system is call an ICCP ==> is called potential of the tank 'before' sending ==> before (no quotes)
The Amazon add shows ==> ad (short for advertisement)
failure over time is eminent ==> inevitable
other styled anodes, just a 6 inch ==> other styled anodes. Just a 6 inch
Also, in the printed instructions shipped with the unit:
Environment: Portable water ==> Potable water
This looks to be an excellent product developed with careful attention to detail. Make your website reflect that!
Kind regards,
I purchase this product in 2017. I noticed the green led was not lit. Contacted Matt and a replement power supply was sent. I can not ask for any better of service than this. Thanks Matt.
We are very pleased with this product.
landlord here. 14 rentals that chew threw anodes like a hungry dog. Sick of replacing them and the tanks. I got 2 from amazon that worked great reviews that did not do anything they were junk. 1 years after tank was leaking. I got 3 from this site and no issues tanks working fine. Drained them 3 weeks water was clear. I like it. ordered more.
Works good so far, the voltage remains 2.4 volts after 2 months.
In 2020 I purchased a rehab home. Septic was bad, softer and water tank. I purchased this system not knowing if it works or not but the website was very important to me understanding how these devices worked and I wanted everything to be brand new and the best protection available. Last month my softer went bad, the plumber recommended I flush my tank as well. The water was clear with no signs of rust flakes. My plumber had never heard of this type of devise. He checked the voltage of the unit, 2.1 volts which was within the parameters the website states. I will say I am impressed with the product and have ordered 3 more for my rentals. The product comes with pre-taped threads and easy to read instructions, good product!
works as it said it does, no odor and it is the 4th i buy.
Very pleased with this product. I did a lot of reasearch and this once seemed to be more detailed on how the system works. It has been 1 month and the voltage is 3.1 volts in our old tank. Our newer tank has 1.9 volts. The product description is correct.
I buy 12 units from Matt every month. 2 customers had power supplies fail due to lightning strikes in the area. Matt replaced the units free of charge. He stands behind his product!
I purchased a product 8 months ago for my new tank on Amazon. It did nothing but ruin my water quality and my tank. Black debris in the faucet and the odor was atrocious, not rotten eggs but a different smell I cant describe. The company sent me a new power supply saying it would take care of the problem and it did nothing. Contacted the company again and was send another anode. When taking the old one out. The black coating on the anode was gone and showing a rusty silver metal. I was pissed since another anode is going to do the same thing but installed it anyway. The new one leaked from the top down the side of my tank and smelled like a toilet. Contacted the company again and was send a new power supply and anode which I threw away. I had to by a new tank and repair the unility room floor from the water damage. My ending, purchased this product after reading very informative website. No odor or chunks of black crap in 3 months power to the andode stays at 2.9 volts. My problem is solved and I thank the company for this and their 12 emails back to me.
Never heard of this type of product. Item arrived in 2 days, installation took around 15 minutes. We never had any odor, I was tired of changing the anodes. The various voltage your website talks about are good with me. We have a well system with 2 tanks with a softener system. Voltage was lower during rejuvenation, higher with static. I feel this system works as advertised. I want to thank you for the immense information you have on your site. Other products should do the same. Thumbs up!
I am a 3 year retired electrical engineer for soil imbed corrosion protection for oil containment and hazard chemical vessels. Our home in the mountains is highly acidic and necessitates 2 year replacement of our 3 water tanks. The anodes do not last past 6 months and the tanks fail no matter how often I replace them.
I purchased this product 7 months ago. I was hesitant of the price being so cheap.
I flushed the tank Memorial Day; the water was clean with no product debris.
I am sold, thank you so much Matt.
This is an affordable product and it works as the seller claims. I have had no odor or sediment in my home tank for 8 months which is why I will purchase them for my rentals. Great product!
I purchased this product off of amazon on april, 2022. It worked as advertised for 2 weeks. 3.5volts then 1.7 volts then 3.0 volts. The voltage flux may be due to our softner. The light on the black box turned red so I emailed the seller. I was contacted by matt and asked for a photo of the installation. To make a long story short I have a bradford tank and installed the T connection ontop of the original anode. Matt informed me that the light was due to the installation, I took it apart and the anode was broken in half. I got the right piece to go into the bottom tee, and Matt sent me a new anode rod. It has been working with the green light since. I don’t have anymore hot water odor and I feel this product works as he says it does.