Many Thanks for your reviews!
Pam
Our situation. Our home has well water and chews through anode rods every 4 months. In the month of October 2020, we found corro protect on Amazon and purchased it. The odor was gone 2 days later and we were very pleased. I will never forget the time, on December 24th my husband noticed the power supply was flikering of and on. We called the seller water connection who sold the item to us on Amazon. We were told to contact corro protec. We called their 800 number and were told it was out of warranty for a return but they sent us another led box. It faild 2 weeks later with no light this time. I asked for a money back and was told it was beyond the return window. My husband said we are going back to the anode rod.
I contacted water tank tec on Amazon and after several emails, decided to buy this companies product which was a lot less than the corro protect product. I can say as of this review April 24. 2021 I and hubby are very pleased.
I will mention 2 things, great customer service by water tank tec, terible with corro protect and amazon. We tried to leave a review on amazon which is the site we purchased water tank tec from but it was never posted.
Pam
Sam and Jenn
I will leave you this reveiew since we along with Janet your other customer could not leave a review on amazon. Here is our story. My hubby and I just moved into our home after a 8 month build. We noticed our hot was had a very strong odor. Our salesman told us it was normal for well water. After some research we decided to purchase the Corro Protec system for both our heaters in February of this year. About a month later our well expansion tank developed a leak which was a simple fix however the water heaters were hot on the outside. My Husband found out both electric anodes were leaking from the top. Since our home has a warranty for 1 year, we contacted our salesman. We found out that since we added this part, they would not cover it. We contacted Corro Protec 3 times and never received a response. We contacted Amazon and was told it was a seller fullfilled item and their was nothing they can do. We had to purchase 2 new tanks and the odor was just as bad as the start.
In March we read your website and felt confident about a purchase. My hubby was able to install both units with help from our neighbor. To this date we have no leaks and our water has no odor. I do want to mention that hubby did drop one of the power supplies durng the installation and cracked the corner of it but it still worked. I contaced Matt asking him if it was OK and he sent us a new power supply the next day at no cost.
I would have never thought in a million years he would do this for us since it was our fault, you just dont get this type of service these days. My hubby and I recomend this product for anyone wanting a well built systems with AWESOME customer service! Thanks you so much Matt!!!
Janet
I just wanted to say thank you very much for answering our questions and your timely responses. We are very pleased with your product sinces its installation and have recomended your product as well to our freinds. I am leaving this review with you to post since Amazon will not post my review on your site. I left it over a month ago and it still has not appeared. I have told others about this as well. Thank you Matt for the customer service, I have never had such one on one with a seller before. May you prosper, Janet
Kevin
Hi. I got your replacement power supply to and just want to say how refreshing it is to deal with a company that honor's its warranty with zero hassle. The green light had apparently failed but you said it was still working and it was just a defective LED. Using A voltmeter, I confirmed it was still providing around 2 volts to the andode and you were indeed correct.
Thank-you once again for your excellent customer support with no hassle. You even shipped it to me in Canada with no charge for the shipping.
Kevin.
Jenny
I purchased another product on Amazon that had a 20 year warranty, it lasted 2 months and the water turned black.. I pulled it out and put in a lowes aluminum rod. I found this website and purchased the product although skeptical. It works as described, odor free for 2 months with no black specs in my water.
Richard
I purchased 2 units for my home in October 2019. Our water is very corrosive in Michigan and I was tired of replacing tanks every 3 years. It took me several weeks to decide on which product to purchase since there are a several makes and brands out there. I decided to email Matt a few questions. He emailed me back within 4 hours! I decided to purchase the water tank tec product. The instructions were easy to understand and both units were installed within 1 hour and working as described. It should be noted that you should flush your tank before installing this product as the instructions state. I had chunks of black crap come out of my heater for 5 minutes before it cleared up and the tank was only 4 months old. Within 1 week one unit failed and I was upset figuring I purchased a snake oil product. I emailed Matt and learned that my GFCI breaker was bad on one of the power supplies I have, not the product. Last week (January 3rd) I went ahead and flushed the tank again just out of curiosity. The water was clear. I am impressed with this system and for the money I feel it was well worth it. I would recommend this product to anyone.
Art From Honlulu, HI
Matt
I learned that municipal water tanks last so much longer than domestic water heater tanks because they use Impressed Current Cathodic Protection (ICCP) rather than sacrificial anode rods. If our water heater had ICCP, I would not have to remove, inspect, and eventually replace the sacrificial anode rod in our expensive Rheem Professional Prestige Hybrid Electric Water heater. I searched for ICCP designed for deomestic water ehaters and found the Water Odor Website. I was impressed by its wealth of information. I became concerned that the constand voltage poer supplies of competing ICCP systems could apply a voltage difference between the anode and tank so large that harmful electrochemical reactions could damage the baked enamel tank coating or so small that tank corrosion would not be prevented. The Water Tank Tec system has an intelligent poer supply that apparently can set the voltage and current based on the tank envioroment, so I ordered one.
After a difficult installation due to the original anode rod being very difficult to remove, the Water Tank Tec system has been working well. Attached is a photo showing the Water Tank Tec system down between the powered anode rod and the tank.
I am recommending the Water Tank Tec system to those concerned about their water heaters rusting out. Water odor is not a probem here. Matt, thanks for making the Water Tank Tec system available and supporting it so well!
Aloha, Art Honolulu, HI
C & S Plumbing
Our company replaces over 300 water tanks per month. I buy from Water Tank Tec on a monthly basis. Our data base shows that since 2011, not one of our customers tanks have failed using this product. Last month Matt replaced a power supply that our customer had damaged. After contacting Matt to purchase a replacement, he sent me a new power supply free of charge and I had it in my hands within 3 days. I have never dealt with this type of quick action before. This is a solid product and a solid company.
Leonard
I am a master electrician in Texas, I have several rentals in the rural area. I have use these anodes for the past ten years. Foul smell nearly caused our Family to gag. I found the website Water Heater Rescue. Did not want to spend $250.00 on a product therefore started looking for a better alternative. Your price, service and technology tilted me toward you. Removing the factory anode however is a bitch. They put red loctite which is a plastic epoxy. I twisted a 5 inch extension rod in half. The tank is a Rheem (Lowe's) unit. I had to remove several inches of insulation to contend with finding the anode bolt top. Easy instructions, installation, Great product Matt.
Dan
Matt – Thank you for the excellent service. When I contacted you and you asked for a picture of the unit I had a concern about, as soon as you saw the picture was your unit you were able to diagnose problem and send me a replacement parts that now have me working again against tank corrosion. My old tank had lasted 3 years before failing and it had a completely eroded anode rod, so on the new tank I checked the anode after a year. It was 2/3 gone which got me to research and find your product. So far it’s keeping my tank in good condition. Write me in a few years and I’m happy to give you an update. As a chemistry teacher I’m quite impressed with the detailed information/explanations on your website and believe that other problems being avoided, corrosion should not be a future problem with the powered anode installed.
The whole system is an iron filter, then softener for 7 (grains or ppm, forgot those units) and 600 ppm hardness. I live in glacial till. Beautiful but some challenging water. Yes, the sulfide odor was present in the hot water supply as well, but miraculously had “gone away”, probably when the anode rod vanished. It came back with the new tank.
Pat
Hi Matt,
Here are pictures of the new sensor rod that I bought from you installed in our water heater. We installed the sensor last Monday ( 10-19-20 ) and everything seems to be working just fine. Prior to installing the new sensor our hot water had a faint smell of metal which really bothered my wife. ( no rotten egg smell ). It was really noticeable at the kitchen sink I suppose due to the deep sink concentrating the water odor. Our cold water has never had any odor to it by the way. We had a new five inch well drilled in June of this year just to let you know. The water heater is also new, installed on July 24th of this year. It is an AO Smith 50 gallon natural gas heater that we bought from Lowes. Over and over my wife would tell me "you have got to do something about this water smell". After searching the internet trying to find an answer, I came across your product and ordered it. ( nice website by the way ). A friend and I installed your sensor at noon, and when my wife got home about 5 the same day the smell was gone. Amazing! And believe me if the water would have smelled she would have let me know it. I am still amazed at how well this worked. You have an outstanding product.
Anyway, thanks again for a great product and your honesty on your website. That goes a long way these days! No water smell, happy wife, and happy me now. Hahaha....
Thanks Matt, Pat
Michael
I purchased 2 units and ran into problems getting the green led lights to stay lit. I contacted Matt at customer service on a Sunday of all days and received an email back. I was up and running in 10 minutes. Great customer service for sure! Would recomend to anyone without hesitation.